A delayed or cancelled flight is one of the most common crisis scenarios in business travel. For the traveler, it means stress and disruption. For the company, it can mean the risk of missing a meeting—or even reputational damage. In moments like these, fast and effective support makes all the difference.
Starting point
An employee has an important meeting scheduled for 9:00 AM. On the day of departure, they receive an update that their flight is delayed – and the delay puts the meeting at risk.
What happens without concierge support?
- frantic search for alternative flights
- long waits on airline hotlines
- no coordination with the hotel and transfers
- having to make decisions under time pressure – alone
How does a Trip Flow concierge respond?
- immediately reviews alternative connections (Plan A, B, and C)
- coordinates changes to hotel reservations
- updates the airport transfer plan
- sends the traveler one clear message with the action plan
- monitors the trip through to completion
Business outcome
- reduced traveler stress
- minimized delay or a saved meeting
- full control of the situation on the company side
- no additional workload for the client’s team
Why does 24/7 support matter?
Business trips don’t end when the office closes. Having access to a dedicated concierge throughout the journey helps companies reduce risk and maintain business continuity – even when things go off plan.
How it works with Trip Flow
Trip Flow provides a dedicated travel assistant who responds to issues in real time. That way, employees can focus on the purpose of the trip – not the logistics.
And a concierge isn’t only there for turbulence and disruptions. It’s also support in the more everyday moments – like finding the business lounge at Frankfurt Airport or recommending souvenir shops at Paris Charles de Gaulle.
